Job Title: Client Performance Specialist
Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. The IRIS team has been described as one of the most capable healthcare IT think-tanks in the United States with a track record of developing breakthrough software solutions and practice management services that have already begun to broadly impact the U.S. healthcare landscape. IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.
IRIS is seeking a Client Performance Specialist to actively manage accounts while developing and understanding clients’ business needs and goals. This person will be responsible for helping assigned clients effectively engage with the IRIS platform while having the client’s best interest in mind and act as an advocate to ensure they are set up for success. The Client Performance Specialist will be responsible for providing a high-quality, professional, and competent client experience, helping clients to define and deliver Solution goals to meet Quality, Financial, and Operational goals at a corporate, regional and local level. He or she will troubleshoot problems, determine source, and advise clients on appropriate action. All responsibilities are to be performed in accordance with IRIS core values, standards, policies, and procedures.
The ultimate strategic goal of this role is sustainable profitability and growth by making our clients as productive as possible.
Essential Job Responsibilities:
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Location: Portland, OR
Job Status: Full-Time / Benefits Eligible
Salary: Based on Experience