Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. The IRIS team has been described as one of the most capable healthcare IT think-tanks in the United States with a track record of developing breakthrough software solutions and practice management services that have already began to broadly impact the U.S. healthcare landscape. IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.
IRIS is seeking a Client Success Manager to actively build long term meaningful client relationships while developing and understanding clients’ business needs and goals. This person will be responsible for helping assigned clients effectively engage with the IRIS platform while having the client’s best interest in mind and act as an advocate to ensure they are set up for success. The Client Success Manager will be responsible for providing a high-quality, professional, and competent client experience, helping clients to define and deliver Solution goals to meet Quality, Financial, and Operational goals at a corporate, regional and local level. The Client Success Manager will troubleshoot problems, determine source, and advise clients on appropriate action. All responsibilities are to be performed in accordance with IRIS core values, standards, policies, and procedures.
The ultimate strategic goal of this role is sustainable profitability and growth by making our clients as productive as possible.
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