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Client Success Coordinator

Company Overview:        

Intelligent Retinal Imaging Systems (IRIS) was founded in 2011 with a vision to End Preventable Blindness and save sight for millions of people by identifying eye disease early through the development and deployment of innovative and comprehensive screening programs. The IRIS team has been described as one of the most capable healthcare IT think-tanks in the United States with a track record of developing breakthrough software solutions and practice management services that have already begun to broadly impact the U.S. healthcare landscape. IRIS partners with forward-thinking providers and payers alike to improve quality outcomes, increase patient access, and reduce overall healthcare costs, creating a better healthcare system.

General Summary:

We are looking for a responsible Project Coordinator to administer and organize all types of projects, from simple activities to more complex plans.

Project Coordinator responsibilities include working closely with our client success team to prepare comprehensive action plans, including resources, timeframes and budgets for projects. You will perform various coordinating tasks, like schedule and risk management, along with administrative duties, like maintaining project documentation and handling financial queries. To succeed in this role, you should have excellent time management and communication skills, as you’ll collaborate with clients and internal teams to deliver results on deadlines.

The Project Coordinator’s primary responsibility isto ensure that all assigned projects are completed on time, within budget and meet high quality standards.

Essential Job Responsibilities:

  • Coordinate project management activities, resources, equipment and information
  • Break projects into doable actions and set timeframes
  • Liaise with clients to identify and define requirements, scope and objectives
  • Assign tasks to internal teams and assist with schedule management
  • Make sure that clients’ needs are met as projects evolve
  • Supports budget requirements and objectives
  • Analyze risks and opportunities
  • Oversee project procurement management
  • Monitor project progress and handle or escalate any issues that arise
  • Act as the point of contact and communicate project status to all participants
  • Work with the Project Manager to eliminate barriers
  • Use tools to monitor working hours, plans and expenditures
  • Create and maintain comprehensive project documentation, plans and reports
  • Recommend continual improvement opportunities as identified
  • Other duties as assigned

Preferred Skills:

  • Proven work experience as a Project Coordinator or similar role
  • Experience in project management, from conception to delivery
  • An ability to prepare and interpret flowcharts, schedules and step-by-step action plans
  • Solid organizational skills, including multitasking and time-management
  • Strong client-facing and teamwork skills
  • Familiarity with risk management and quality assurance control
  • Strong working knowledge of Microsoft Project, Inspire Planner, and/or Microsoft Planner
  • Hands-on experience with project management tools (e.g. Basecamp or Trello)
  • BS in Business Administration or related field

Minimum Qualifications:

Education: High School Diploma/GED, Bachelor’s degree preferred

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